How To Be A Good Server How To Be A Good Server

Tipping infographic – Guest post

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There are still many Americans who do not believe tipping for a service is mandatory, but for most it is certainly customary to tip when they feel like they are receiving good service.  Good service or not we need to realize that tips more often than not make up the majority of a salary for those who work in the service industry.

Tipping does vary across the world, between genders, and from state to state.  We’ve created an infographic to help illustrate some of the different nuances when it comes to tipping.  Be sure to share our infographic with those that may be confused on how and why tipping is so important to those in the service industries.

Tipping infographic

How much do you feel is an adequate percentage to tip, and does it depend on service given? Weigh in below in the comments section.

Thanks to http://www.consolidatedfoodservice.com/ for sharing this with us here on the blog.

Nathan.

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Robots in restaurants

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Robot serversIt seems that over the last few years there has been a push towards restaurant automation with the use of robots and technology. To a point there have been some improvements with the use of technology (POS systems, reservation software etc) but at what point should we draw a line?

Although we have joked about some servers being “waitrons” it looks like some restaurants are leaning towards exactly that. I understand that tech has its benefits in restaurants as it does in many businesses today, but can hospitality be executed to it’s best without the typical human touch?

Here is a list of five articles I have come across that show you what I’m talking about:

Singapore restaurant has drones as servers

This Singaporean restaurant is using drones because they are battling a shortage of serving staff.

London restaurant uses drones to deliver sushi saying they deliver food and drinks faster than your average server

These guys have even looked towards using drones to deliver food to customers doors. Domino’s pizza has announced that they are working towards drone delivery.

China takes it up a notch by having robots cook and serve your food

This one is pretty pricey, but this restaurant also provides “entertainment” from their robots.

This place uses iPads to take orders

Although the iPads take the orders, this restaurants still requires servers to deliver food and drinks, I guess the servers are glorified “food and drinks runners”.

This one takes the cake

I really have no words for this one.

Maybe I’m old school but I always say that when I’m serving tables I treat them like they are guests in my home. I can’t imagine having drones or robots floating/roaming around my home to serve my friends or family. Maybe I selfishly want to take some credit for the food and drinks I create for everyone, but in reality I feel that the human/personal touch is something that helps with the popularity of the restaurant you work in.

Nathan.

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Featured image by Trotaparamos

Honesty pays best

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Honest AbeOver the last few weeks I have been sent some pictures and stories of people who have used sneaky tactics to try help them bump up their tip average. These are “tactics” that I do not agree with or endorse in any way. To use deception as a way to try to get your guests to cough up a few extra bucks is not just insulting to those who it works on, but as a character trait it paints a picture to those who know the truth.

I understand that people are in the service industry to make money (we all are), but in my opinion, it’s way more satisfying to receive a tip for doing your job well and with pride rather than having to resort to using manipulative methods in a hope to bank more cash.

 

Here is one of the pictures I was sent to my Facebook page from someone who found it on their news feed:

Lying for tips

This was one of the worst of the dozen or so I’ve had sent to me, and I know this is sounding like a rant (which is not my usual type of post) but I want to point out the importance of being 100% honest with your guests.

I’ve always said that we should treat our guests in the restaurant they same way we treat a guest in our homes. Sure it’s a little different because our guests at home are usually friends, or friends of friends but just because we don’t know someone doesn’t mean they deserve to be treated in this way, especially if it’s for monetary gain.

Over the years of serving I’ve seen situations where servers and bartenders have been caught out in their lies, and the result as you could imagine was negative and uncomfortable on both sides.

If you make a mistake, mess up a tables order, forget something or drop a plate just remember that we are human, we make mistakes and most people understand that. Owning up and being honest about it may upset a guest or two but blaming the kitchen for “forgetting” to make a tables meal because you forgot to order it is not the way to go.

I’ve had tables thank me for being honest in situations where I have screwed up and in the end have tipped me the norm or above the standard percentage for this reason.

Don’t be afraid to admit responsibility for a mix up and show respect to your guests because we are not perfect, nor should we believe that we are.

Thanks for reading my rant 🙂

Nathan.

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