Both hosts and servers are important in a restaurant business because they are the ones who face and attend to the customers. However, a host and a server have different responsibilities in a restaurant. To know more about the differences between a server and a host in a restaurant, we will discuss … Read more
Being a waiter or waitress is a noble job and it has the potential of being an excellent line of work. However, to some people, it may seem like a step back in their career, but there are also others who think that being a waiter or waitress is the best job … Read more
We, as servers, should be welcoming, enthusiastic, presentable, knowledgeable, and always appear happy with a smile on our face, which can be a hard set of skills to consistently tackle every day. Another skill that isn’t always easy is to leave everything negative at the door when you walk into the restaurant. … Read more
I’m sure you have heard of the saying “Nobody’s perfect”, it’s true and it definitely exists in our world today. Without getting all philosophical on you, there will be times when working in a restaurant where you will make mistakes, you will see other work colleagues make mistakes, your managers will make … Read more
If you didn’t hear recently in the news, the restaurant “Noma” (currently holds 2 Michelin stars, and has also held the number one spot three times in the World’s 50 Best Restaurants list) had 63 diners fall ill after an outbreak of norovirus within the restaurant. This virus is spread from person to person … Read more
It seems that over the last few years there has been a push towards restaurant automation with the use of robots and technology. To a point, there have been some improvements with the use of technology (POS systems, reservation software, etc.) but at what point should we draw a line? Although we … Read more
Over the last few weeks, I have been sent some pictures and stories of people who have used sneaky tactics to try to help them bump up their tip average. These are “tactics” that I do not agree with or endorse in any way. To use deception as a way to try … Read more
Attention to detail in a restaurant is not just about how a dish looks on a plate, spotting a dirty napkin under a table, or making sure you’re opening the correct bottle of wine a table ordered. It can, and does go a little deeper. Our job requires a high level of … Read more
