Maintaining Your Tables

Howdy, all! Today I want to cover quickly an important aspect when it comes to looking after your guest’s comfort and dining experience. Have you ever dined out somewhere and at the end when you’re paying your bill you have empty glassware or someone’s fork is still on the table from when the meals were … Read more

Restaurant Terminology

Today I want to cover the topic of restaurant terminology. If you’re new to serving you might find that you’re hearing some words around the restaurant that make you scratch your head. So let’s clear the air a little and go over some of these terms so you don’t feel out of the loop. Here … Read more

Steps of Service – The Basics

Every business has a set of procedures or guidelines whether it be written or verbal to make the day-to-day operations flow smoothly. With restaurants, despite the fact that every place is different and has their own set of rules or policies there is a basic blueprint for the steps of service. This is the sequence … Read more

What to Do on Your First Day

So you got hired for the job, congratulations! and it’s your first day of training. Now in most situations when you get hired you will be given a brief overview of how your training will be structured. More than likely you will start off “shadowing” another server who will teach you the standards and procedures … Read more

How to Get a Serving Job

So let’s go over some points of attack when it comes to you applying for a serving position. First, you should decide on what type of restaurant you want to work. Is it a cafe? a hotel restaurant? fast food joint? a pub? function or banquet venue? on a cruise ship?. There are many more … Read more

What Makes a Good Server?

I used to work for a big franchised restaurant chain and we were doing some market research to improve guest satisfaction. This got me excited because I have my opinion of what makes a good server but this was an opportunity to find out what the market research results would show from the following question: … Read more

How I Started as a Server

My very first job was washing dishes in a small cafe in my home town in Australia. I was 13 and was more excited about having a job and not the cash I was going to make. At school, I couldn’t wait for the bell to ring so I could walk to the cafe and … Read more

In the Beginning…

Welcome Well, this is the beginning and I’m so excited. I have been thinking about and planning to start this blog for quite some time but as it always seems to be we get busy in our lives and we tell ourselves that there is no time. That’s just silly. So here’s the deal. I … Read more