Howdy, all! Today I want to cover quickly an important aspect when it comes to looking after your guest’s comfort and dining experience. Have you ever dined out somewhere and at the end when you’re paying your bill you have empty glassware or someone’s fork is still on the table from when … Read more
Today I want to cover the topic of restaurant terminology. If you’re new to serving you might find that you’re hearing some words around the restaurant that make you scratch your head. So let’s clear the air a little and go over some of these terms so you don’t feel out of … Read more
Brilliant service at restaurants begins by knowing the steps that your guests expect. Whether you are casual table service, fine dining, or a small-town diner restaurant, your visitors come with some expectations on how they want to feel welcomed and catered. While every business has a set of procedures or guidelines they … Read more
So you got hired for the job, congratulations! and it’s your first day of training. Now in most situations when you get hired you will be given a brief overview of how your training will be structured. More than likely you will start off “shadowing” another server who will teach you the … Read more
So let’s go over some points of attack when it comes to you applying for a serving position. First, you should decide on what type of restaurant you want to work. Is it a cafe? a hotel restaurant? fast food joint? a pub? function or banquet venue? on a cruise ship?. You … Read more
I used to work for a big franchised restaurant chain and we were doing some market research to improve guest satisfaction. This got me excited because I have my opinion of what makes a good server but this was an opportunity to find out what the market research results would show from … Read more
My very first job was washing dishes in a small cafe in my home town in Australia. I was 13 and was more excited about having a job and not the cash I was going to make. At school, I couldn’t wait for the bell to ring so I could walk to … Read more
Welcome Well, this is the beginning and I’m so excited. I have been thinking about and planning to start this blog for quite some time but as it always seems to be we get busy in our lives and we tell ourselves that there is no time. That’s just silly. So here’s … Read more