From time to time you’re going to come across guests or tables who are not satisfied with a particular aspect of their experience in your restaurant, it happens. Despite that in many situations it will eventually be dealt with by a manager, you as a server must know how to handle the … Read more
As servers, we spend a lot of our time speaking with the guests, and I’m not just talking about taking orders and answering questions, but also small talk and conversations. If it’s busy we can get into a routine of getting straight to the point of taking orders and moving on as … Read more
I’ll be the first to say that as a server we make good money in comparison to other jobs that require more hours worked, more stressful deadlines, further education, and other crazy nonsense for these people to make the same we do. The problem is that when we make our money it … Read more
These days I’m finding that more people I serve are being more adventurous, and by that, I mean that when they come to a restaurant for breakfast, lunch or dinner they don’t always go with something specific in mind. The question I’m hearing more now is “What would you recommend?”. I personally … Read more
I have a great story about today’s topic. While in high school a mate of mine (Chris) who was a car fanatic, repeatedly harassed a local Ford dealership to give him a job. Over and over again he was rejected until one day the manager of the lot told him that he … Read more
Hey there! I thought I would make today’s topic a topic which I was chatting about with a friend of mine I used to work with. While having lunch we got talking about how we could do a little better with our time management when working, so today’s post is going to … Read more
Howdy, all! Today I want to cover quickly an important aspect when it comes to looking after your guest’s comfort and dining experience. Have you ever dined out somewhere and at the end when you’re paying your bill you have empty glassware or someone’s fork is still on the table from when … Read more
Today I want to cover the topic of restaurant terminology. If you’re new to serving you might find that you’re hearing some words around the restaurant that make you scratch your head. So let’s clear the air a little and go over some of these terms so you don’t feel out of … Read more