Serving with a negative mindset

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We, as servers should be welcoming, enthusiastic, presentable, knowledgeable, and always appear happy with a smile on our face, which can be a hard set of skills to consistently tackle every day. Another skill that isn’t always easy is to leave everything negative at the door when you walk into the restaurant. Perhaps you’ve had […]

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Servers are human, we make mistakes

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I’m sure you have heard of the saying “Nobody’s perfect”, it’s true and it definitely exists in our world today. Without getting all philosophical on you, there will be times when working in a restaurant where you will make mistakes, you will see other work colleagues make mistakes, your managers will make mistakes, and even […]

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Wash your hands

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If you didn’t hear recently in the news, the restaurant “Noma” (currently holds 2 Michelin stars, and has also held the number one spot three times in the World’s 50 Best Restaurants list) had 63 diners fall ill after an outbreak of norovirus within the restaurant. This virus is spread from person to person and can indirectly […]

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Tipping infographic – Guest post

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There are still many Americans who do not believe tipping for a service is mandatory, but for most it is certainly customary to tip when they feel like they are receiving good service.  Good service or not we need to realize that tips more often than not make up the majority of a salary for […]

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Robots in restaurants

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It seems that over the last few years there has been a push towards restaurant automation with the use of robots and technology. To a point there have been some improvements with the use of technology (POS systems, reservation software etc) but at what point should we draw a line? Although we have joked about […]

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Honesty pays best

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Over the last few weeks I have been sent some pictures and stories of people who have used sneaky tactics to try help them bump up their tip average. These are “tactics” that I do not agree with or endorse in any way. To use deception as a way to try to get your guests […]

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Prevention is better than cure

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Attention to detail in a restaurant is not just about how a dish looks on a plate, spotting a dirty napkin under a table, or making sure you’re opening the correct bottle of wine a table ordered.  It can, and does go a little deeper. Our job requires a high level of attention to detail, […]

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A caution with compliments

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“I love your shirt” “I dig those shoes” “You have amazing eyes” Who doesn’t like receiving a compliment? As I sit here in my local cafe enjoying a coffee and croissant while writing a different article on my laptop, two ladies walk in and go to order up at the counter. The girl behind the […]

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Thoughts on tips vs no tips

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The media has exploded recently (at least in the hospitality and service industry world) about a sushi restaurant that tells their guests to not tip, their counterbalance is that they pay a higher wage which includes some benefits to their staff. There seems to have been a long time battle with trying to find a […]

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Attention to detail

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For anyone who has worked in fine dining before you’ll know that apart from the high quality service and food ,another important aspect is the presentation, cleanliness and the attention to the smallest of details is what separates it from casual dining. I recently returned to fine dining because I missed it and wanted to get […]

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