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As a continuation of the last blog post I wrote on wine, I’m going to list 7 of the more common varieties of white wine and some characteristics that go along with them. This will give you a better idea of knowing what a guest of yours would like, just by having … Read more
This post on how wine is made is not going to get into the extreme specifics from beginning to end, with complex images and scientific explanations. Instead, I’m sticking to the basics which will give you a better understanding of how wine goes from vine to bottle (unless you already know how … Read more
Harmony in a restaurant is an under-estimated key to the success for both staff and owner of the establishment. It is an important element to have a good relationship with your guests when serving them, but it’s just as important to have good relationships with your work colleagues. I have talked about … Read more
Also known as the 2 bite check, the check-in, meal check, check-back, meal satisfaction and a bunch of other names, in the end, they all mean the same thing. For those of you who don’t know what this is, it’s something a server should definitely do (in my opinion) and should do … Read more
Some places have them, others don’t. The thing I like about different restaurants is that the structures are always different, even though service standards and steps of service fall under a similar type of blueprint (here is my personal blueprint “Steps of service – The Basics”). Also with different restaurants come different … Read more
Let’s jump right into this tip on how to increase tips. There is a word that we hear a lot in restaurants, that if we heard less of we would make more money, be more confident in our interactions with guests, and as a result we would be more efficient with our … Read more
After a week off in Cuba, and returning relaxed and rejuvenated (and maybe a little heavier thanks to the food and booze), I realized an aspect in my life which has helped me do my job well, but more importantly, has been beneficial to my everyday life. Today’s topic on how to increase tips … Read more
While I’m on vacation I have some guest posters who wrote something for the blog which is related to the service industry. This one comes from E.C. and it’s for the bartenders out there, however, this idea is also used by managers and also by some service teams. A big thanks to E.C. … Read more