It seems that over the last few years there has been a push towards restaurant automation with the use of robots and technology. To a point, there have been some improvements with the use of technology (POS systems, reservation software, etc.) but at what point should we draw a line? Although we … Read more

Over the last few weeks, I have been sent some pictures and stories of people who have used sneaky tactics to try to help them bump up their tip average. These are “tactics” that I do not agree with or endorse in any way. To use deception as a way to try … Read more

Attention to detail in a restaurant is not just about how a dish looks on a plate, spotting a dirty napkin under a table, or making sure you’re opening the correct bottle of wine a table ordered.  It can, and does go a little deeper. Our job requires a high level of … Read more

“I love your shirt” “I dig those shoes” “You have amazing eyes” Who doesn’t like receiving a compliment? As I sit here in my local cafe enjoying a coffee and croissant while writing a different article on my laptop, two ladies walk in and go to order up at the counter. The … Read more

The media has exploded recently (at least in the hospitality and service industry world) about a sushi restaurant that tells their guests to not tip, their counterbalance is that they pay a higher wage which includes some benefits to their staff. There seems to have been a long-time battle with trying to … Read more

For anyone who has worked in fine dining before you’ll know that apart from the high-quality service and food, another important aspect is the presentation, cleanliness and the attention to the smallest of details is what separates it from casual dining. I recently returned to fine dining because I missed it and wanted … Read more

Now before I upset anyone out there with the title of this blog post, just read on and hear me out. From time to time there is going to be differences in opinions, from how a steak is cooked, the taste of a drink, the temperature, the lighting and a whole array … Read more