That Can Be Done Better

From restaurant to restaurant there are small differences in the ways certain things are done, like where server stations are positioned, how the coffee station is organized, how the line out back is set up, etc. The restaurant should be set up and laid out so it runs at maximum efficiency, picture having a server … Read more

Happy Halloween

Hope you get up to at least a few shenanigans during Halloween. It’s so funny seeing how excited kids get in the streets when they walk past each other in their costumes, so entertaining. Hopefully, I have enough candy, because some of it has already gone “missing” mysteriously. For those of you out on the … Read more

What Are Your Kitchen Times?

This should be a question that you can answer. I don’t mean what time are your kitchen’s hours of operation, I’m talking about how long everything takes to be prepared and put up for it to be taken to a table. A well-done rib-eye will obviously take longer than a club sandwich with fries. A … Read more

Restaurant Health and Safety

A couple of weeks back I had brunch with a friend whom I have only known for a short time, and in that short time have had a couple of great conversations with her. She works in the public health field and on occasion is responsible for doing restaurant inspections. While we sat down for … Read more

How to Handle Being Double or Triple Sat

Hi there, I recently have had a few people emailing me with questions on how to handle being double and even triple sat. Firstly I want to make new servers aware that being double sat can be a normal occurrence and it’s not such a big deal if you know what to do to handle … Read more

Handling a Complaint

From time to time you’re going to come across guests or tables who are not satisfied with a particular aspect of their experience in your restaurant, it happens. Despite that in many situations it will eventually be dealt with by a manager, you as a server must know how to handle the initial start of … Read more

An Important Line to Use

As servers, we spend a lot of our time speaking with the guests, and I’m not just talking about taking orders and answering questions, but also small talk and conversations. If it’s busy we can get into a routine of getting straight to the point of taking orders and moving on as quickly as we … Read more

Saving Your Tips

I’ll be the first to say that as a server we make good money in comparison to other jobs that require more hours worked, more stressful deadlines, further education, and other crazy nonsense for these people to make the same we do. The problem is that when we make our money it is mostly in … Read more

Menu Recommendations

These days I’m finding that more people I serve are being more adventurous, and by that, I mean that when they come to a restaurant for breakfast, lunch or dinner they don’t always go with something specific in mind. The question I’m hearing more now is “What would you recommend?”. I personally love this question, … Read more

Profiling Your Guests – Why You Shouldn’t

I have a great story about today’s topic. While in high school a mate of mine (Chris) who was a car fanatic, repeatedly harassed a local Ford dealership to give him a job. Over and over again he was rejected until one day the manager of the lot told him that he could come for … Read more